"Aj at coolrecordplayers.com addressed the questions I had about his products the same day I inquired. I also received my new player the same week as I placed my order. I would definitely use this site again due to their helpfullness and efficiency."
"Hi AJ, Thank you for the email. Your customer service is exceptional and I will be sure to spread the word to family and friends to visit your website if in the market for a great gift."
Fort Collins, CO
"Thank you, just received the record player today. I am giving it to my wife for Christmas. Cheers!!"
Stephan Lessard, Dave Matthews Band
"Received my order and I just wanted to thank you for making such a great product! It was no problem to set up, just unpack, set up and plug in and your playing music..... The Sound is very good considering the size of the unit..... We love it..... Many Thanks and have a wonderful Holiday Season."
Greenville, South Carolina
"I wish to comment that I received the replacement record player last week and it works perfectly. I'm really enjoying it and it sounds really high quality. I appreciate greatly your handling the situation perfectly and even replacing the original unit with no shipping cost to myself, although I would have paid the shipping as I stated in my original email. I will not hesitate to order from you in the future and I have mentioned to various people as to where they can buy excellent record players."
"Thanks for your emails, you have very good customer service.
All the best, "
"The new unit arrived today and works beautifully. Everyone is happy!
Thank you for your great service. I would be happy to recommend your business to anyone."
"Hello AJ! I received my Lancaster entertainment center today (with lightning speed shipping by the way) and, as we speak, I am listening to Thriller! I know - you probably think this is one of those crazy Michael Jackson nuts. Not necessarily, but I have to tell you that listening to my old vinyls is a treasure and a feeling of nostalgia that I can't really explain! I am immediately transported back to 1984 (and I'm 7 years old again)!! Thank you so much for offering these products and shipping it out to me so quickly."
"I just wanted to drop a note and say you have made me very happy. I love the crosley record player combo and love playing my old vinyls. The quality of your service was amazing and i look forward to using your business again."
Dear AJ and Stacy,
"I would like to say thank you for the excellent way you conduct your business. I actually ordered a product in error. I was able to make the return without a fuss and since it was my error I paid for shipping which was fair. I was even impressed with your follow up. I would like to let other customers know they could buy with confidence from your site."
"Thanks for the fast service I received on the turntable I ordered for my son's 16th birthday. He is a budding musician and decided he wanted to start collected vinyl after buying a Nat King Cole album at a flea market. The turntable arrived quickly, but he needs to wait until September 3 to play it. Of course, now I want my own, since I was a teen in the 70s and have fond memories of buying 45s for a whole 39 cents a piece!"
"Exactly as intended everything arrived intact exactly as you said it would . If I could have written a script it couldn't have turned out any better.....it was delivered an hour ahead of the time UPS said it would arrive here. Yes, delivery was critical and I had to track it. All components were accounted for and the well packed box in a box snug packaging approach meant it would survive any gorilla handling. More than just a turntable "The Troubadour" is truly a "Music Center" surrounded by a fine piece of furniture. Again I appreciate your professionalism and dedication to doing the right thing. Thank you very much."
Joseph R. Valdez